*THIS IS A RAIN OR SHINE EVENT*
No Refunds or Exchanges
21 Years Later: A one-time resurrection on the haunted grounds of Sloss Furnace in Birmingham, Alabama.
Q: I already purchased tickets; what do I to ensure access?
IF YOU ALREADY PURCHASED passes (3-day, single-day, Beloved bundles), you have two options:
1. Keep your current ticket(s) which will be valid for the new Fall dates. No additional steps are required.
2. For those who cannot make the new dates, we'll open a 30-day refund window (March 6th - April 5th) on tickets purchased before today. You may request a refund by emailing your order number to email@example.com. Even if you've messaged us on social media or emailed us directly, you must email your order # to the freshtix email above.
Deadline for refund requests is April 2nd, 2021.
Q: If I request a refund but feel I might be able to attend the festival in the end, will I get tickets at the early bird pricing, along with the bundle items that originally came with my ticket order?
You are more than welcome to request a refund, even if you are eventually able to repurchase. Unfortunately, early bird pricing and bundle items are limited to tickets already purchased/held and are not transferable to new ticket purchases.
Q: I'm still not comfortable with the idea of attending a large gathering. What makes you so confident, and how will you address Covid concerns?
We get it! First of all, we'll observe all local & national large gathering guidelines for both the audience and the artists, with safety being 100% the top priority on both sides of the fence.
We are more confident than ever that Furnace Fest will happen this September. Covid cases are trending down. We have access to three highly effective vaccines with others in development. Much larger events have either already happened (Super Bowl) or are scheduled for our same timeframe (Riot, Alabama Football, Louder than Life).
In a worst-case scenario, we'll be transparent with you about the possibility of any postponement. Ticket purchases will always be transferable, and you may now purchase ticket cancellation protection ($20.11 for 3-day passes) to guarantee your money back.
Q: What safety protocols are you putting in place as of now?
1. Furnace Fest is a 100% outdoor event with no gatherings indoors at all.
2. Masks will be required (unless the CDC lifts this pre-FF).
3. Hand sanitizer will be available at the gate and throughout the grounds.
4. An isolation area will be available if anyone needs first aid or doesn't feel well after entering the fest.
5. High-touch surfaces will be routinely cleaned, including handles/toilets/buttons/handrails (again, unless the CDC lifts this).
6. Staff & volunteers will be required to wear face masks and receive temperature scans (anyone above 100.4 will be sent home).