How do I contact you to buy tickets over the phone or ask a question?
When is your Contact Center open?
|Monday||9:00am - 9:00pm EST|
|Tuesday||9:00am - 9:00pm EST|
|Wednesday||9:00am - 9:00pm EST|
|Thursday||9:00am - 9:00pm EST|
|Friday||9:00am - 9:00pm EST|
|Saturday||9:00am - 9:00pm EST|
|Sunday||12:00pm - 8:00pm EST|
What are your holiday hours?
|Sunday, April 20th||Closed (In observance of Easter)|
|Monday, May 26th||Closed (Memorial Day)|
|Friday, July 4th||Closed (Independence Day)|
|Monday, September 1st||Closed (Labor Day)|
|Thursday, November 27th||12:00pm-8:00pm ET (Thanksgiving)|
|Friday, December 12th||9:00am - 7:00pm ET (Company Holiday Party!)|
|Wednesday, December 24th||9:00am - 8:00pm ET|
|Thursday, December 25th||12:00pm -8:00pm ET (Christmas Day)|
|Friday, December 26th||9:00am - 8:00pm ET (Boxing Day)|
|Wednesday, December 31st||9:00am - 8:00pm ET|
|Thursday, January 1st||12:00pm - 8:00pm ET (New Years Day)|
* All times Eastern
I didn't receive/can't find my tickets. How do I retrieve them?
Yes! - Log in then click on the My Account link at the top of the page. From there you can retrieve your tickets.
All sales are final.
Occasionally, events are cancelled or postponed by the promoter, team, band or venue due to weather conditions or situations affecting the staff or audience. When this occurs, Freshtix will ensure you receive a prompt refund of the ticket price and fees if applicable. If an event is cancelled, please contact us for information on receiving a refund. If the event was moved or rescheduled the tickets will be honored for the rescheduled date and no refunds will be issued. In some cases the venue or promoter may set refund limitations. Contact us for exact instructions.
Please make sure to include/provide your Freshtix confirmation number so we can expedite your refund if applicable.
Freshtix reserves the right to cancel orders for any reason at the request of our clients, including venues, promoters, teams and theatres. If tickets are cancelled, Freshtix may sell your tickets to another customer without further notice.
Freshtix created a privacy statement in order to demonstrate our firm commitment to privacy. You can read it here.